wenda Privacy Policy

This page describes what we collect when you use wenda and how we keep that data protected. We at wenda take your privacy seriously and are committed to transparent data handling practices across all our services — sportsbook betting on Liga 1 and other football markets, live-dealer tables, slot games, and esports markets.

When you open a wenda account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a wager, we collect certain personal and transactional information. This policy explains what we collect, how we use it, who we share it with, and what rights you have over your data.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. If you have questions about how we handle your information, our support team (available in English) can assist via chat or email.

What data we collect on wenda

We at wenda collect the following information when you use our platform:

• Account information: Your name, email address, date of birth, phone number, and residential address. We require this to verify your identity and comply with anti-money-laundering regulations.
• Payment information: When you deposit or withdraw, we collect transaction details (amount, date, payment method). We do not store your full card number or e-wallet credentials — payment processors handle that securely.
• Betting and gaming history: Records of your wagers on Liga 1, Piala AFF, Champions League, and other sportsbook markets; your live-dealer game sessions; and your slot game activity. This helps us detect fraud and resolve disputes.
• Device and usage data: Your IP address, browser type, device type, and pages visited on wenda. We use this to improve platform performance and security.
• Communication data: If you contact our support team, we keep records of your inquiries and our responses.

How we use your data on wenda

We at wenda use your data for the following purposes:

• Account management: Creating and maintaining your wenda account, processing deposits and withdrawals, and verifying your identity.
• Fraud prevention: Detecting suspicious activity, preventing money laundering, and protecting against unauthorized access to your account.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service based on user feedback.
• Legal compliance: Meeting regulatory requirements in jurisdictions where we operate, including anti-money-laundering (AML) and know-your-customer (KYC) obligations.
• Platform improvement: Analyzing usage patterns to enhance wenda's performance, security, and user experience.
• Marketing (optional): If you opt in, we may send you promotional emails about new sportsbook markets (Liga 1, Piala Indonesia, Piala AFF) or casino features. You can unsubscribe at any time.

Third parties and data sharing on wenda

We at wenda do not sell your personal data to third parties. However, we share data with the following categories of processors to operate our platform:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and our banking partners (mobile banking, local payment, online payment, e-wallet) receive transaction details to process your deposits and withdrawals.
• Identity verification providers: Third-party services verify your ID and address documents during KYC. These providers operate under strict confidentiality agreements.
• Hosting and analytics providers: Our servers may sit outside your jurisdiction. We use cloud infrastructure and analytics tools to maintain wenda's performance and security.
• Legal and regulatory authorities: If required by law, we may disclose your data to government agencies, law enforcement, or financial regulators.

Your rights and data access on wenda

You have the following rights regarding your data on wenda:

• Access: You can request a copy of all personal data we hold about you. Contact our support team with your request.
• Correction: If your information is inaccurate, you can update it in your wenda account settings or ask our support team to correct it.
• Deletion: You can request deletion of your account and associated data, subject to legal retention requirements (we may need to keep records for anti-money-laundering compliance).
• Portability: You can request your data in a portable format for transfer to another service.
• Opt-out: You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in our messages.

Cookies and tracking on wenda

We at wenda use cookies to improve your experience on our platform. Cookies are small files stored on your device that help us remember your login status, language preference, and betting history. You can disable cookies in your browser settings, but this may affect wenda's functionality.

We also use analytics tools (such as Google Analytics) to track how users interact with wenda. This data is anonymized and helps us understand which sportsbook markets (Liga 1, Piala AFF, Champions League) are most popular and where we can improve our platform.

Data security and retention on wenda

We at wenda use industry-standard encryption (SSL/TLS) to protect your data in transit. Your account password is hashed and never stored in plain text. Payment information is processed through secure payment gateways and is not stored on our servers.

We retain your data for as long as your wenda account is active. After account closure, we keep records for a minimum of five years to comply with anti-money-laundering regulations and to resolve any disputes. After this period, we securely delete your data.

Jurisdiction and international transfers on wenda

Our wenda platform operates in multiple jurisdictions. Your data may be transferred to and stored in countries outside Indonesia, including countries where data protection laws differ from your home jurisdiction. By using wenda, you consent to such transfers. We ensure that all international transfers comply with applicable data protection standards.

Contact us about privacy on wenda

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your information, contact our support team. We are available in English via live chat, email, or phone during business hours. Our team will respond to all privacy inquiries within one business day.

You can also review our Terms of Use for information about account policies and dispute resolution, or check our Legal Notice for additional compliance details. For general account and payment questions, visit our Help Center